Refund policy

At AF we strive for customer satisfaction. Please review our return and refund policy:

1. Customized Items:

   • Unfortunately, we cannot accept returns or provide refunds for customized items unless they arrive damaged or defective. Each customized order is unique and tailored to your specifications.

2. Non-Customized Items:

   • For all other items, we offer a 30-day return policy from the date of purchase.
   • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
   • Please contact us within 30 days of purchase to initiate the return process.

3. Refund Process:

   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
   • If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] business days.

4. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the item is damaged or defective.
   • We recommend using a trackable shipping service and purchasing shipping insurance for returns.

5. Contact Us:

   • If you have any questions about our return and refund policy, please contact us.

Thank you for choosing AF!

We appreciate your support and hope you enjoy your shopping experience with us!